Macy’s has issues with credit card system on Black Friday

1 BUSINESS

Business News - Opportunities - Reviews

 

 

Macy’s has issues with credit card system on Black Friday – Nov. 24, 2017

Black Friday shoppers hit the stores on Thanksgiving Day

Macy’s credit card system appeared to struggle to process transactions nationwide on Black Friday, causing delays at brick-and-mortar stores and outages online.

Users on Twitter complained of issues when trying to purchase items.

‘; var storytext = document.getElementById(‘storytext’); var heightToSkip = 0; function resetValues() { totalHeight = 0; targetChildElement = null; }
// Check if story is in the blacklist of articles to remove smartassets // [2017.07.27] Results of a one-off request from r.barbieri if(BLACKLIST[location.pathname] === true) { return } if(storytext == null) { console.log(“Error finding storytext element for SA embed”); return; } for ( i = 0; i 0) { heightToSkip -= storytext.childNodes[i].clientHeight; resetValues(); } else if(heightToSkip minHeight && targetChildElement != null) { //console.log(“total height = ” + totalHeight); //console.log(“childNode = ” + targetChildElement); storytext.childNodes[targetChildElement].insertAdjacentHTML(‘afterend’, smartAssetDiv); smartasset = document.getElementById(‘smartasset-article’); smartasset.style.float = ‘left’; // allows module to have text float to right smartasset.style.marginRight =’20px’; smartasset.style.marginBottom =’25px’; //console.log(storytext.childNodes[targetChildElement]); //SMARTASSET.setDivIndex(targetChildElement); SMARTASSET.setSmartAssetScript(); /* bail out since we’re done */ break; } } /* div with id=”smartassetcontainer”. Sanity check to only embed once */ else if (storytext.childNodes[i].nodeName.toLowerCase() === ‘div’ && storytext.childNodes[i].id !== “undefined” && storytext.childNodes[i].id === “smartassetcontainer”) { break; } /* div with id=”ie_column” */ else if (storytext.childNodes[i].nodeName.toLowerCase() === ‘div’ && storytext.childNodes[i].id !== “undefined” && storytext.childNodes[i].id === “ie_column”) { resetValues(); } /* embeds from twitter, facebook, youtube */ else if (storytext.childNodes[i].nodeName.toLowerCase() === ‘div’ && storytext.childNodes[i].classList.contains(’embed’)) { resetValues(); } /* cnn video player */ else if (storytext.childNodes[i].nodeName.toLowerCase() === ‘div’ && storytext.childNodes[i].classList.contains(‘cnnplayer’)) { resetValues(); } /* images */ else if (storytext.childNodes[i].nodeName.toLowerCase() === ‘img’) { resetValues(); } /* images stored in figure tags */ else if (storytext.childNodes[i].nodeName.toLowerCase() === ‘figure’) { if(storytext.childNodes[i].clientWidth

Related: Lowe’s website goes down temporarily on Black Friday

“Sorry shoppers! macys.com is temporarily closed for scheduled site improvements as we work to bring you a better shopping experience,” one Twitter user posted a screenshot of an error message he received on the site.

“.@Macys credit card system down nationwide. They are not informing shoppers standing in long lines. Getting ugly out there,” another user wrote.

Another customer said she left $300 worth of items on the counter due to credit card machines being down.

Macy’s acknowledged an issue, but seemed to downplay the impact.

“It is taking longer than usual to process some credit and gift cards in our stores,” a spokesperson told CNNMoney. “But we have added additional associates to the floor who are working to resolve the issue as quickly as possible.”

Related: JCPenney coupon change leaves customers confused

The issue comes at an inopportune time for the company. Its sales continue to tumble as Americans largely shun the mall. Macy’s revenue dropped 6.1% in its most recent quarter, which marked the 11th straight quarterly decline.

Like other brick-and-mortar retailers, Macy’s is struggling as consumers opt to shop on Amazon and other websites.

Earlier today, Lowe’s (LOW) website experienced outages.

Macy’s website also crashed on Black Friday last year. In 2015, Target’s website experienced issues on Cyber Monday.

CNNMoney’s Matt Egan contributed to this report.

CNNMoney (New York) First published November 24, 2017: 2:42 PM ET

<!–

try { window._mNHandle.queue.push(function () { window._mNDetails.loadTag(“461374455”, “780×218”, “461374455”); }); } catch (error) {}

–>

1 BUSINESS

Business News - Opportunities - Reviews

 

 

Leave a Reply